Privacy Policy

This Privacy Policy maps out the legal framework for any personal data («personal identifiable information» or «information») collected by Earnex Academy Limited (UK Company number 15894690) registered at 128 City Road London EC1V 2NX United Kingdom («Earnex Academy», «Company», «we», and/or «us») provided by you («Customer» or «user»). To provide you with the use of the website (the «Service»), data processing is necessary to comply with the Data Protection Act 1998 («DPA») and the General Data Protection Regulation («GDPR»). This Policy aims to address Customer or visitor data privacy and security concerns and highlight the Company’s commitment to ensuring adequate privacy safeguards.

Please read this Privacy Policy carefully to understand how we collect, use, and control your information.

Information collection

We collect personally identifiable information, such as your name, postal address, telephone numbers, email address, date of birth, and payment details, when you submit an account registration form on any platform (desktop or mobile) controlled by Earnex Academy, request information on any platform (desktop or mobile), or contact us via email or mail for information, services, or customer support. You will also need to create a unique username and password for your account. This information is necessary to access our services.

We may collect personally identifiable information from you when you use our services or from our partners, including browser data, cookies, IP address, and device information. This is only done after you log in or submit a form on our site. We use this information to fulfill your requests or provide services. Without it, we may not be able to offer our Services.

We may also track your use of our website, such as page visits and originating domain names. This helps us build customer profiles. Some data will be aggregated or statistical and won’t identify you individually.

Information use

We collect and process information to maintain, protect, and enhance the quality of our Services and your experience at Earnex Academy.

Once you are logged into your account, Earnex Academy may collect the following information:

  • a record of all internet communications and details of your visits to our Websites;
  • technical information relating to the device, such as device identifier, and browser you use to access our Websites;
  • details of transactions you carry out through the site, such as payments;
  • communications with us or our employees, for example calls, emails, and messages sent through the live chat service;
  • information regarding your location, including IP address;
  • any additional information you submit through the website for example in comment sections or in response to quizzes and questionnaires;

Third parties provide us with services to help us decide whether to accept transactions from you by assessing your method of payment and the devices you use to visit our website. This does not only protect you but also us. These third-party services perform checks to determine whether the device or chose method of payment has been identified with fraudulent or abusive transactions in the past, e.g. reported identity theft or credit card fraud.

Information sharing and disclosure

We do not disclose your personally identifiable information to any third parties for sale. We will only share your personally identifiable information with other companies or individuals under the following circumstances:

  • we have your consent to share the information; or
  • we need to share your information to provide the Service you have requested; or
  • we need to send the information to companies who work on behalf of our company to provide a service requested by you; or
  • we are required to respond to regulatory or court orders or legal process; or
  • we find that your actions on our Website violate the Terms, or any of our usage guidelines for specific services.

To provide the information or services you have requested, we may transfer or store your personally identifiable information on computer equipment or in offices located in different countries or jurisdictions. This information may be managed and processed by our company internally, with your implied consent.

To maintain a high quality of service, we may monitor and record any communication you have with us, whether in writing, by phone, or by electronic mail. Except for your name and username, we recommend that you do not send personal information via e-mail. Any information transmitted to us is done so at your own risk.

Access to your information

You can request a copy of your processed information. Earnex Academy will respond within 30 days of receiving a valid request. If the request is unfounded or excessive, Earnex Academy may:

  • charge a reasonable fee considering the administrative costs of providing the information; or
  • refuse to respond.

In the event where you need to rectify your personal data, Earnex Academy will respond within 30 days and make the appropriate changes.

Should you wish to either rectify or require a copy of your personal information, you must submit a request explaining what information you seek to acquire along with proof of identity to support@earnexacademy.com.

Marketing

Earnex Academy reserves the right to process personal data for marketing purposes and in certain limited circumstances to provide this to our third-party partners for the purpose of marketing Earnex Academy’ Services and approved partner Services to you.

We request your consent to market to you when you first create an account with us. You can choose not to receive marketing/promotional material at any time by clicking the unsubscribe link from promotional material being received or by contacting us at support@earnexacademy.com.

If you have opted out of marketing from us, we will take all reasonable steps to ensure you no longer receive promotional material about Earnex Academy. This may affect your eligibility for certain promotions.

Storage of Personal Data

The data collected from you may be transferred to and stored at a destination outside the United Kingdom and the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff involved in order fulfilment, payment processing, and support services. By submitting your Personal Information, you consent to this transfer, storage, or processing. Earnex Academy will take all necessary steps to ensure your data is treated securely and in accordance with this privacy policy.

Some external third parties are based outside the EEA, so their processing of your Personal Information will involve data transfer outside the EEA. Whenever we transfer your Personal Information out of the EEA to third parties, we ensure that it receives a similar degree of protection by implementing at least one of the following safeguards:

  • we will only transfer your Personal Information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or,
  • where we use certain service providers, we ensure they adhere to specific contracts approved by the European Commission which give your Personal Information the same protection it has in Europe.

Regrettably, the transmission of information via the internet is not entirely secure. Although we will endeavour to protect your Personal Information, we cannot guarantee the security of data transmitted to our site; such transmissions are undertaken at your own risk. Upon receipt of your Personal Information, we will implement stringent procedures and security measures to prevent unauthorized access.

We retain personal information for as long as necessary to fulfill the purpose for which it was collected. We may also retain personal information longer if it could be subject to a legal claim or relevant for future litigation.

General Information

We may update the Privacy Policy, including changes to how we process your Personal Information. Updated policies will be posted on our Website. Your continued use of the Website means you accept these changes. For significant updates, we will try to inform you via email, Website notice, or other communication channels.